Published: October 11, 2023
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Nashville, TN – Traditions Health announced two of its hospice branches have earned the SHPBest™ Patient Satisfaction Award from Strategic Healthcare Programs (SHP) for the 2022 calendar year. The branch in Lafayette, LA received the SHPBest™ “Premier Performer” Caregiver Satisfaction Award, while the branch in Round Rock, TX received the SHPBest™ “Superior Performer” Caregiver Satisfaction Award.
“There are many benchmarks that measure the quality of care we provide, but a patient satisfaction award is the highest form of recognition. It reflects our teams’ commitment to providing quality, compassionate, patient-centric care,” said Tracy Cardin, RN, ACNP, SFHM, Senior Vice President of Clinical Services.
The “Premier Performer” award recognizes organizations that have achieved an overall caregiver and family satisfaction score that ranked in the top 5% of all eligible SHP clients. The “Superior Performer” award recognizes organizations that have achieved an overall caregiver and patient satisfaction score that ranked in the top 20% of all eligible SHP clients.
The annual SHPBest™ award program was created to acknowledge hospice providers that consistently provide high-quality service to families and caregivers of patients receiving hospice care. The 2022 award recipients were determined by reviewing and ranking the overall Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction score for more than 1,750 hospice providers.
“SHP is very excited to have the opportunity to recognize the hard work and dedication of our top-performing customers with the annual SHPBest awards. We commend these organizations for their determination to provide top-notch care to the patients and caregivers that they serve”, said Kevin Vogel, President of SHP.
“I am immensely proud of our branches for their hard work and dedication. This recognition reflects not only our commitment to compassionate care, but it is also a testament to the incredible employees we have on staff,” said David Klementz, President and CEO of Traditions Health.
With the largest Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
To learn more about the SHPBest™ Hospice awards program, including methodology and award recipient lists, visit https://www.shpdata.com/hospice/shpbest-cahps-hospice/
About Traditions Health
Traditions Health provides home health, hospice, and palliative care services. Its goal is to help patients have the best quality of life possible surrounded by the people they love. Traditions Health opened its first agency in Bryan, Texas in 2008. Since then, the company has continued to grow and now provides care across 18 states. Traditions Health is a portfolio company of Dorilton.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.